This individual will be required to understand and perform all aspects of the Customer Service Support Team related to the normal day to day requests of Ockham customers. The Customer Service Representative is responsible for: assisting customers with daily orders and requests over the telephone; performing data entry of customer inventories; This position requires basic computer skills and the aptitude to learn software tools needed to complete the following daily tasks: basic requests for pricing, ordering, order status, training enrollment and requests for invoices.
Responsibilities:
Customer Service - The majority of time will be spent servicing both internal and external customer requests via the phone, email and web.
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